We want you to be satisfied with your purchase.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To request a refund or return, please email us at support@storyjewellery.com.

Please include your order number, photos or videos of the item, and a short description of the issue.

Items must be unused, unworn, and in their original packaging.

Refunds will be processed after we review and approve your request. Once approved, the refund will be issued to your original payment method.

Shipping fees may be non-refundable unless the issue was caused by our mistake.